Technology Services Portfolio
Technology Services Portfolio
Below, you will find a list of services provided by the technology departments at Drew. To search for a specific term, use the Search box.
If you are looking for help with a specific subject, you can also check our online support resources at uknow.drew.edu/techdocs, or you can reach out to the Helpdesk via phone (973-408-4357), email (helpdesk@drew.edu), or online (https://help.drew.edu).
| Service Offering | Service Description | Service Owner | Audience | Documentation |
|---|---|---|---|---|
| Banner: (Student, Financial Aid, Finance, Human Resources) | The main academic and administrative system used at the University, handling class assignments, student records, financial information, etc. Reports and code written to enhance or automate processess needed by functional users. | Enterprise Apps | All | |
| Banner: Document Management | Banner Document Management is an imaging and document management solution that launches documents and content directly from Banner, providing secure access to this information and materials. | Enterprise Apps | Staff | |
| TreeHouse (Ellucian Luminis Portal) | Web portal to Drew's administrative applications. | Enterprise Apps | All | |
| Network: Cabling/jack request | Installation of data cable and jacks for locations without existing wired jacks | Infrastructure | Faculty,Staff | |
| Network: Installation and maintenance | Support for wired and wireless ethernet networks | Infrastructure | All | |
| WiFi support | Support for the wireless ethernet network | Infrastructure | All | |
| Telephone: VoIP system installation and maintenance | Support for VoIP telephone and voicemail systems for employees | Infrastructure | Faculty,Staff | |
| Computer Science Virtual server environment | Manage and support virtual server environment for computer science and other academic departments. | Infrastructure | Faculty,Students | |
| Campus and ERP Virtual server environment | Manage and support virtual server environment for campus wide services. | Infrastructure | All | |
| Windows file server environment | Provides shared campus network folders (F Drive etc). | Infrastructure | Faculty,Students,Staff | |
| myfiles.drew.edu | Web enabled access to campus network folders. | Infrastructure | Faculty,Students,Staff | |
| Networked (SAN) storage | Provides data storage for all campus services. | Infrastructure | All | |
| CloudPC (Citrix) | Provides published applications to university users. | Infrastructure | Faculty,Students,Staff | |
| Network: Printer Support | Provide IP addresses and print servers for campus network printers (not personal or desktop printers). | Infrastructure | Faculty,Students,Staff | |
| Computer lab configuration for academic facilities. | Provide configuration and technical assistance for specialized computer labs such as Art and Media & Communications. | Infrastructure | Faculty,Students | |
| CloudPC (Citrix) Application installation | Investigate the viability of installing or upgrading applications in the Citrix environment. | Infrastructure | IT service | |
| Proxy access for library resources | Maintain server to handle proxy access to library resources in collaboration with the University Library. | Infrastructure | Faculty,Students,Staff,Alumni | |
| Installation and Maintenance of outdoor cable plant | Cabling that supports all campus network functions - includes fiber optic and telephone | Infrastructure | IT service,All | |
| Installation and Maintenance of indoor cable plant. | Cabling that supports all campus network functions - includes fiber optic and telephone | Infrastructure | IT service,All | |
| Loaner: iPad | A loaner iPad is available to staff, faculty and students on a limited basis. | Instructional Technology | Faculty,Students,Staff | |
| Consultation and design for technology enhanced learning spaces (classrooms and meeting rooms). | Consult with faculty about classroom design and implementation. | Instructional Technology | Faculty,Staff | |
| Installation for technology enhanced learning spaces (classrooms and meeting rooms). | Installation, maintenance and support of technology equipment. | Instructional Technology | Faculty,Staff | |
| Walk-in Services: Lab Printing | Color printing, document printing and poster printing as a walk-in service can be provided on a first come first serve basis. | Instructional Technology | Faculty,Students,Staff | |
| Walk-in Services: Scanning | Document scanning as a walk-in service can be provided as a first come first serve basis. | Instructional Technology | Faculty,Students,Staff | |
| On-site Consultations | We can help you incorporate technology into digital course assignments and identify technologies to address pedagogical and curricular challenges and goals. | Instructional Technology | Faculty,Students | |
| Group Workshops | A schedule of workshops on Drew-issued or Drew recommended software platform will be published each semester. These workshops are open to all faculty, staff and students. | Instructional Technology | Faculty,Students,Staff | |
| In-class training for student assignments | We offer in-class training for students on support technologies that faculty are using in their coursework. | Instructional Technology | Students | |
| Online documentation support | Documentation will be created for services offered, as needed. | User Services | Faculty,Students,Staff | |
| Technical troubleshooting support | Support for technical issues regarding the applications and services related to Instructional Technology. | Instructional Technology | Faculty,Students,Staff | |
| Moodle: Administration | Completing start and end of semester procedures on Moodle. | Instructional Technology | Faculty | |
| Moodle: Course restores | Moving course content from one semester to another. | Instructional Technology | Faculty | |
| Moodle: Training and Consultation | We can help you incorporate technology into digital course assignments and identify technologies to address pedagogical and curricular challenges and goals. | Instructional Technology | Faculty,Students,Staff | |
| Moodle: Documentation | Moodle offers support documentation. We will create any documentation needed for Drew specific instances. | Instructional Technology | Faculty,Students,Staff | |
| Moodle: Support | Troubleshooting support with technical issues and consultation support for best practices for different Moodle modules. | Instructional Technology | Faculty,Students,Staff | |
| Moodle: Software installation and support | Evaluation and implementation of Moodle plugin requests. | Instructional Technology | Faculty | |
| Google Workspace: Support | Help with technical troubleshooting issues and consultation support for best practices in using Drew supported Google Workspace (formerly G Suite) applications. | User Services | Faculty,Students,Staff | |
| Google Workspace: Training | Workshops on these topics are scheduled regularly. We will also schedule one on one and group trainings by request. | User Services | Faculty,Students,Staff | |
| Google Workspace: Documentation | Documentation can be found at support.google.com. We will create any documentation needed for Drew specific instances. | User Services | Faculty,Students,Staff | |
| Microsoft Office Suite: Support | Help with technical troubleshooting issues and consultation support for best practices in using Drew supported Microsoft Office Suite applications. | Instructional Technology | Faculty,Students,Staff | |
| Microsoft Office Suite: Training | Workshops on these topics are scheduled each semester. We will also schedule one on one and group trainings by request. | Instructional Technology | Faculty,Students,Staff | |
| Microsoft Office Suite: Documentation | Documentation can be found at support.microsoft.com. We will create any documentation needed for Drew specific instances. | Instructional Technology | Faculty,Students,Staff | |
| WordPress training for Drew Domains | WordPress training for faculty and students using Drew Domains. | Instructional Technology | Faculty,Students | |
| Domain of One's Own training | We can help create accounts and support installation of Domain of One's Own. | Instructional Technology | Faculty,Students,Staff | |
| Zoom: Administration | Creating Zoom accounts, managing the usage reports and contact with the vendor. | Instructional Technology | Faculty,Staff | |
| Zoom: Training | In person and online training for Drew's web based video conference platform. | Instructional Technology | Faculty,Staff | |
| Podcast recording | Assisting in the audio production in the podcast studio and creating files for faculty and staff usage. | Instructional Technology | ||
| Screen capture recording or flipped classes | Assisting faculty in using screen capture software to create assignments | Instructional Technology | Faculty | |
| Event or class video production | Video production for classes and special events | MRC | Faculty,Students,Staff | |
| Event or class video post production | Video editing, online posting and file creation of recorded events. | MRC | Faculty,Students,Staff | |
| Support for equipment (Projectors, Large format Tvs, Media Devices) | MRC | |||
| A/V setups for Drew community and off-campus renters | Installed and portable A/V setups in campus spaces. | MRC | ||
| Critical Classroom support 1ITS | Immediate classroom support via x3001. Technician dispatched if problem can't be resolved over phone. | MRC | ||
| Critical Event support | Phone support for campus events, the ability to dispatch staff or students to events in need. | MRC | ||
| Classroom and media spaces support documentation | How-to-use documentation for classrooms and media installed event spaces. | MRC | ||
| Service Center Support | Providing first tier phone support and responding to email in various departmental accounts. | User Services | All | |
| Loaner: Laptop | A loaner laptop is available to students, staff and faculty on a limited basis. See Loaner Policy. | User Services | Faculty,Students,Staff | |
| Computer Hardware: Support | Hardware support for computer equipment is provided to those who have a Drew provided computer. | User Services | Faculty,Students,Staff | |
| Account Support | UT Helpdesk supports uLogin accounts. This includes account activation and password resets. | User Services | Faculty,Students,Staff | |
| Manage access to network folders | Access to network folders are given when approved by appropriate manager. | User Services | Faculty,Students,Staff | |
| Create group/dept email addresses | Creating group/department email addresses requested by appropriate faculty and staff. | User Services | Faculty,Staff | |
| Assign/remove delegated rights to department email accounts | Assigning rights to departmental email accounts when an administrator approves the request. | User Services | Faculty,Students,Staff | |
| Create club/group accounts | Create club/group accounts at the request of student affairs or individual faculty and staff. | User Services | Faculty,Staff | |
| Walk in Services: Applications | Walk in support is provided for all Drew supported applications | User Services | Faculty,Students,Staff,Alumni | |
| Duo Security: Support | Duo Security enrollment, unenrollment and support is provided to anyone with a uLogin. | User Services | Faculty,Students,Staff | |
| Duo Security: Lockout | Account lockout and recovery is provided to anyone with a uLogin. | User Services | Faculty,Students,Staff | |
| Password Reset | Provide a temporary password upon identity verification. | User Services | Faculty,Students,Staff | |
| Computer Hardware: Onsite Visits | Provide onsite support for faculty and staff who have desktops. | User Services | Faculty,Staff | |
| Computer Hardware: Upgrades | Provide new computer equipment to eligible faculty and staff. See http://www.drew.edu/university-technology/policies/technology-asset-policy/. | User Services | Faculty,Staff | |
| Network | Tier 1 support and confirmation of network connectivity, collecting basic troubleshooting information. | User Services | Faculty,Students,Staff | |
| Warranty Intake | Drew-issued laptops that are under warranty and require repair can be brought in to the Helpdesk. | User Services | Faculty,Staff | |
| Reimage | Reimaging is offered for faculty and staff. This clears the computer of existing data and installs a fresh copy of the operating system and Drew-approved software. | User Services | Faculty,Staff | |
| Scrap equipment | Collect old used equipment and arrange for proper disposal. | User Services | Faculty,Staff | |
| Microsoft Office Suite: Installations | UT Helpdesk can provide Microsoft Office Suite installations to on campus computers. | User Services | Faculty,Students,Staff | |
| Monitor Suspicious Emails | UT will monitor suspicious emails and report them to the campus as necessary. | User Services | Faculty,Students,Staff | |
| Computer Hardware: Centrally-provided PCs for all full-time faculty and staff | Provide new computer equipment to eligible faculty and staff. See http://www.drew.edu/university-technology/policies/technology-asset-policy/. | User Services | Faculty,Staff | |
| Walk-in Services: Support for Drew supported software | UT Helpdesk can provide walk-in support for Drew supported software. | User Services | Faculty,Students,Staff,Alumni | |
| Application software support: F-Secure Anti-Virus support for community | Installation of antivirus software. | User Services | Faculty,Staff | |
| Service Offering | Service Description | Service Owner | Audience | Documentation |
Request Help
Call the Service Center at 973-408-4357