If you have a question regarding teaching from a distance, click on the topic below to see resources related to that subject. If your question is not addressed, there is a form you can fill out that will log a request for you and connect you to the best representatives on our team to address your question.
If your needs are more immediate, please call the Helpdesk at 973-408-4357 (HELP). Current hours are listed to the left.
Drew faculty should refer to the Remote Instruction Resources course in Moodle – most of the information referenced below is explained more completely at that site. There is also a list of the faculty development workshop recordings there. Drew logins are required for both of those links.
Please remember to check the Library’s site for resources – the Library Services and Resources page is particularly useful.
Use Moodle, Drew’s Learning Management System, to share course materials, make class announcements, offer forums or quizzes, and share grades.
There are two helpful Moodle courses for instructors at Drew:
Wondering if there is a problem others are seeing with Moodle that might explain something you see? Check the MoodleUS status feed for information from their team, and feel free to create a ticket using the form below and/or by emailing helpdesk@drew.edu.
For Moodle support, please fill out this very short form:
The individuals who will most likely respond to you include:
For support with course design and engagement, please fill out this very short form:
The individuals who will most likely respond to you include:
You may need to use video calls with your classes, for office hours, or for departmental meetings. Drew recommends using Zoom.
Wondering if there is a problem others are seeing with Zoom that might explain something you see? Check the Zoom status page for information from their team, and feel free to create a ticket by emailing helpdesk@drew.edu.
Zoom is not the only solution for video calls, but it is the one that Drew supports. Other options include:
For Zoom support, please fill out this very short form:
The individuals who will most likely respond to you include:
There are numerous ways to share a lecture with your students. If you plan to use video, we highly recommend checking the Video Recording, Storing, and Editing section of the Remote Instruction Resources course in Moodle. We also link to some guides here.
If you have videos that require some basic editing (like trimming the beginning and end), take a look at these services:
For video editing support, please fill out this very short form:
The individuals who will most likely respond to you include:
Drew has a site license for a Chrome extension called Screencastify, which allows you to record and edit videos.
You will certainly be working with text documents, and potentially spreadsheets or slide presentations during the course of your work. Drew recommends the use of either the Office suite of products or the Google suite.
For both real-time and asynchronous collaborative editing, Google Drive is the easiest solution.
For Office or G Suite support, please fill out this very short form:
The individuals who will most likely respond to you include:
There are times when you will want to share a file with your students that is currently in book or paper form. Keeping copyright restrictions in mind, and knowing that physical copies cannot be shared right now, here are a few options.
Although it is possible to connect to most Drew services from a personal computer, some employees have asked permission to bring their Drew-issued laptops and desktops home. Here are some things to consider:
You may have noticed slower or choppier internet connections over recent months. With more people staying home but trying to connect to the outside world for school, work, socializing and entertainment, demand has increased. We are collecting suggestions at this page:
One thing we would like to pull out is that you should communicate your back-up plan to your classes ahead of time. If your internet connection cuts out in the middle of class, let your students know how long you would like them to wait for you to reconnect, or how you will let them know to shift gears. Also, feel free to share that link with your students, and to let them know when and how they should reach out to you if they have their own connection problems.
For connectivity support, please email helpdesk@drew.edu or fill out a support request at help.drew.edu. The individuals who will most likely respond to you include the entire User Support Services team.
Drew University’s Domain of One’s Own project offers our students, faculty and staff the opportunity to create and host a professional website of their very own, free of charge while at Drew.
For Domains support, please fill out this very short form:
The individuals who will most likely respond to you include:
Digication is an ePortfolio tool for students to share their work online.
For Digication support, please fill out this very short form:
Drew University’s Digital Humanities project has been offering workshops over the semester and throughout the summer on what tools faculty have been using with their students in class.
For Digital Humanities questions and support, please fill out this very short form:
The individuals who will most likely respond to you include:
The Library has long offered remote resources, but now is a great time to learn more about these tools and materials.
If you have questions or suggestions, please email helpdesk@drew.edu, fill out a support request, or call 973-408-4357. If recommending additional content or corrections, please include the link to this page in your report: bitly.com/DrewRemoteTeach
Remote Technology Help
Email helpdesk@drew.edu or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Friday 9am-5pm
Helpdesk Phone Support, 973-408-4357 (HELP)
Monday-Friday 9am-5pm
Helpdesk, Academic Commons main floor)
Monday-Friday 9am-5pm
Appointments are still recommended for in-person services. We will accommodate walk-up requests to the best of our ability.
Classroom Tech Help, 973-408-3001
Monday-Friday 9am-5pm
MRC, ITC
By appointment only