University Technology
University Technology is a learning organization that proactively engages with our partners to build trust by supplying secure, stable, and forward-facing resources and expertise to help Drew University meet its goals.
We are staffed by employees of CampusWorks and supported by a small pool of Drew students.
Walk-Up Support (Academic Commons main floor)
Appointments are still recommended for in-person services. We will accommodate walk-up requests to the best of our ability.
Phone, ticket, and walk-up support are available only when the University is open for business. Please reference the University’s holiday calendar for that schedule.
The Helpdesk will be closed for Commencement on Friday, May 15, 2026.
The Helpdesk will also be closing with the rest of the University at 12:30pm on Fridays between May 22 and August 14, 2026.
Drew Account Passwords
- Instructions to activate your Drew account the very first time
- Information about Drew accounts
- Passwords expire every 180 days
- Change your password at https://password.drew.edu > Change Password
- Review your Security Responses at https://password.drew.edu so you can reset your password if you forget it
Commonly Used Technology Services
Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written for a specific period of time, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We have also collected information on specific topics and tools at our Teaching, Learning and Working Remotely pages.
If You Need Help
You can always email [email protected] or fill out a support request at help.drew.edu for technology queries at any time.
You can also call 973-408-4357 (HELP) during regular hours (M-F 9am-5pm). Appointments scheduled through a R0B0SQRL help ticket are required to ensure someone is available to help you.
Instructional Technology needs should be directed through R0B0SQRL by visiting help.drew.edu or emailing [email protected]. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 9am to 5pm Monday to Friday.