Working Remotely

Below you will find information about various things you might need to do while working from off-campus. It is a work in progress and will be updated as quickly and often as possible.

Questions can always be directed via email (helpdesk@drew.edu) or by calling the Helpdesk at 973-408-4357 (HELP). Current hours are listed to the left.

Drew employees should also refer to the Working From Home – Technology FAQ page in U-KNOW for more information.

Chat Options

In the event you need to speak with a colleague while working remotely, we recommend Google Chat.

You can learn about Chat at our Google Chat Tech Help page, or at Google’s Chat Help page.

Accessing Files on Drew Network Drives

We always recommend keeping a copy of a document or spreadsheet, post editing, on a Drew network drive – preferably a departmental drive (usually referred to as G: within your department).

If only uploading existing files to the network drive, use MyFiles.

When working with files already saved to a Drew network drive, especially Word and Excel files, you may find it easier to work in CloudPC, as those software apps are connected to the network drives the same way a desktop computer would be at Drew.


Please keep in mind that files with sensitive information should be accessed via CloudPC.

Duo or Password Problems

The best way to avoid Duo Security or password challenges while working from home is to plan ahead. Please review the information in the Duo or Password troubles section of the WFH page.

Drew Voicemail

Any voicemail messages left on your personally-assigned Drew extension will generate an email message with an attached wav file, so you can listen to the message from anywhere. Please note: Deleting these emails will not delete the voicemail from the phone system. That can only be done by calling in to your voicemail.

Every so often, you should double check the accuracy of your voicemail greeting.

Offering Virtual Appointments

Google Calendar has an option called “Appointment Slots” that you might find useful for offering virtual visits or office hours. Google will give you a link to share with those you want to have the option – some people are adding this link to their email signatures.

Working from Home with Drew Equipment

Although it is possible to connect to most Drew services from a personal computer, some employees have asked permission to bring their Drew-issued laptops and desktops home. Here are some things to consider:

  • If you intend to bring home any technology equipment that you have not yet brought home, you must email ut@drew.edu and identify the equipment.
  • Drew workstations are to be used exclusively by the employee, not anyone else.
  • Please take pictures of the cables and plugs in your computer before moving anything, and refer back to these pictures when setting up your workstation at home.
  • Windows computers – laptops and desktops – have to check in to the Drew server routinely to verify the license for Windows and the Office suite. Before taking any Windows machine off campus, please turn it on, log in to the Drew network, and open at least one of the Office products you intend to use (e.g. Word, Excel).
  • Desktop computers – primarily those running Windows – will either need to be plugged directly in to your home wireless router with an ethernet cable (ensure your router supports this) or you will need to purchase a USB WiFi adapter.
    • Search for “usb wifi adapter”
    • Check for 802.11 ac in the description
    • Look for something with a lot of positive reviews
    • Reach out to your supervisor (prior to purchase) if you intend to request reimbursement
  • Remember that you need to plug laptops and desktops in to surge protectors – a wall outlet is not sufficient protection.

Connectivity Challenges

Over the years, we have been collecting some suggestions for slower internet connectivity at this page:

One thing we would like to point out is that video calls especially take a lot of resources. Closing apps that you do not need to use during a video call can potentially improve your video and sound. Remembering to occasionally reboot your computer – or even giving it an entire night shut down completely! – can be good for its performance (as well as your personal well-being).

Whatever steps you take to improve your internet connection, be prepared with a back-up plan, and communicate that plan (or that you’ve had a problem) to those who need to know.

Zoom Support & Video Calls

Video calls can be very helpful for team building and collaboration. Drew recommends using Zoom.

For Zoom support, please fill out this very short form:

Zoom or Video Support Request
Please use this space to describe the problem or question.

The individuals who will most likely respond to you include:

  • Shawn Spaventa

Video Recording and Editing with Screencastify, Zoom or PowerPoint

Drew has a site license for a Chrome extension called Screencastify, which allows you to record and edit videos.

You can also record a Zoom session. These materials were created with faculty in mind, but the same steps apply:

Additionally, you can record a slide show in PowerPoint with or without your voice narrating.

For video editing support, please fill out this very short form:

Zoom or Video Support Request
Please use this space to describe the problem or question.

More Options

If you have questions or suggestions, please email helpdesk@drew.edu. Include the link to this page please!